Contact & Complaints Process
Email:
Address:
43 Bath Street
Glasgow G2 1HW
Glasgow City
United Kingdom
Social Media:
INSP Complaints Procedure
The International Network of Street Papers (INSP) publishes original items, as well as republishing items originally produced by members of our network.
We can look into complaints about items that we have published that are in our control.
We adhere to the Standards Code adopted by IPSO and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
We can only deal with your complaint if you are:
Personally and directly affected by an alleged breach of the Code
A representative group affected by an alleged breach of the Code, where there is public interest in your complaint
A third party seeking to ensure accuracy of published information
Initial complaints must be made to INSP in writing at one of the following addresses:
Email: news@insp.ngo
Post: International Network of Street Papers, 43 Bath Street, Glasgow, Scotland, G2 1HW
We will acknowledge your complaint by email or in writing within seven calendar days and will normally respond to your compliant with a final decision letter or email within 21 calendar days. If we require additional information, you have 14 calendar days to provide us with this information. Once we have received any additional information that we have requested, we will then assess your complaint and give a full response within a further 21 calendar days.
If we uphold your complaint, we will tell you the remedial actions that we have taken.
If your complaint regards content written by one of the members of our network, we will forward your complaint to an appropriate representative within this third-party organisation and provide you with the relevant contact details.